Head of Customer Success (Crypto)

TL;DR

Head of Customer Success (Fintech/Crypto): Developing and implementing customer success systems and leading support and community managers with an accent on relationship-focused client management, onboarding, and first-line technical support. Focus on ensuring client satisfaction across analytical and robo-advising products in the digital asset space.

Location: Fully remote, worldwide

Company

hirify.global is a product company leveraging mathematics, data science, trading, finance, and IT to build predictive analytics and passive investment products for digital assets.

What you will do

• Develop and implement Customer Success systems.
• Lead the team of support & community managers.
• Ensure relationship-focused client management for robo-advising and analytical products.
• Manage general account aspects including agreements, payments, documentation, and reclamations.
• Oversee new client onboarding across all communication channels.
• Provide client support, including first-line technical support via chat, e-mail, and online conferences.

Requirements

• Proven record of managing a fully remote Customer Success team.
• Hands-on experience in customer support.
• Experience and strong interest in the crypto market and new economy.
• Fluent English.
• Data-driven decision making.
• Professional understanding of customer management systems.
• Good experience with CRM.

Culture & Benefits

• Actively engage in creating innovative products for the new digital economy.
• Work in a highly motivated team of young professionals.
• Interact with leaders in blockchain, crypto, and traditional financial markets.
• Resources for personal and professional development.
• Work as part of a remote team from all over the world.