Account Manager (Travel Vertical)

TL;DR

Account Manager (Travel Vertical): Manages a portfolio of small to mid-sized Travel customers, focusing on retention, growth, and customer satisfaction with an accent on delivering consistent customer value across a higher-volume book of accounts. Focus on building meaningful customer relationships and driving measurable impact in a fast-moving environment.

Location: Remote

Salary: $75,000 - $85,000 a year

Company

hirify.global is building a scalable, customer-first Travel vertical.

What you will do

• Manage and grow a book of SMB Travel accounts, serving as the primary customer contact.
• Drive renewals and expansion opportunities through proactive outreach and relationship management.
• Partner with Customer Success to support onboarding, adoption, and ongoing engagement.
• Identify customer needs, risks, and opportunities through regular check-ins.
• Maintain accurate CRM data, forecasts, and account documentation.
• Surface customer feedback and insights to Sales and Product teams to support continuous improvement.

Requirements

• 5+ years of experience in account management, customer success, or sales within a B2B SaaS environment.
• Bachelor's Degree in Business (or equivalent) preferred.
• Experience working with SMB or mid-market customers in a SaaS environment; Travel industry experience is a plus.
• Strong communication, organization, and time-management skills.
• Ability to work independently while collaborating effectively across functions.

Culture & Benefits

• Owning your book of business.
• Building meaningful customer relationships.
• Driving measurable impact in a fast-moving environment.