Starshield Enterprise Account Lead (Government)

TL;DR

Starshield Enterprise Account Lead (Government): Managing government contracts for the Department of War with an accent on impeccable customer service, relationship building, and revenue growth. Focus on identifying requirements, managing expectations, and championing customer feedback to influence programmatic and technical development.

Location: Must be based in the US as you need to conform to U.S. Government export regulations

Salary: $90,000.00 - $125,000.00/per year

Company

SpaceX is actively developing the technologies to make human life on Mars possible.

What you will do

• Act as the primary point of contact to support specific government contracts supporting the Department of War.
• Deliver impeccable customer service, including efficient acknowledgement and resolution of issues.
• Build relationships to identify requirements and manage expectations.
• Collect, communicate, and champion customer feedback internally to influence and steer programmatic and technical development required to maintain and grow enterprise business.
• Identify and successfully communicate readiness levels, requirements, schedules, and risks to realize forecasted revenue on or ahead of schedule.
• Autonomously identify, design, and lead implementation of new processes and system improvements that will broadly accelerate growth for customers or enable the internal team to scale rapidly.

Requirements

• Bachelor's degree in engineering or business; OR high school diploma/equivalency and 6+ years of business development, operations, engineering, or account management experience in lieu of a degree.
• 3+ years of consulting or project management experience.
• 3+ years of experience working with customers to support a technical product/service.
• To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.
• Must be available to work extended hours and/or weekends as needed to support critical milestones or operations shifts.
• Active Top Secret or Top Secret SCI clearance preferred. Must be willing to pursue a clearance if not already cleared. Note that an active clearance may provide the opportunity for you to work on sensitive SpaceX missions. If so, you will be subject to pre-employment drug and random drug and alcohol testing

Nice to have

• Significant knowledge or experience in government contracts, Department of War, and satellite communications
• Advanced knowledge of the telecommunications business, network management, new technology trends, network rollouts and the ability to translate this into complex solutions for customers
• 5+ years experience working with a large global organization in strategic sales, account or relationship management
• Expertise in navigating and growing a pipeline of existing complex global customer accounts while maintaining a high level of customer satisfaction
• Significant technical knowledge of Starlink or telecommunications in at least one key area: satellites, ground network, user terminals, or related technology

Culture & Benefits

• Eligible for long-term incentives, in the form of company stock, stock options, or long-term cash awards, as well as potential discretionary bonuses and the ability to purchase additional stock at a discount through an Employee Stock Purchase Plan.
• Access to comprehensive medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks.
• Accrue 3 weeks of paid vacation and will be eligible for 10 or more paid holidays per year.
• Employees accrue paid sick leave pursuant to Company policy which satisfies or exceeds the accrual, carryover, and use requirements of the law.