Associate Account Manager (Beauty & Wellness)

TL;DR

Associate Account Manager (Beauty & Wellness): Building strong relationships with salon customers and driving the usage of hirify.global's platform features with an accent on meeting monetization KPIs and ensuring an outstanding customer experience. Focus on educating clients on hirify.globalPay, optimizing salon profiles, and collaborating with sales, onboarding, and product teams.

Location: On-site in Madrid, Spain

Compensation: €30,000–€34,000 gross OTE

Company

hirify.global is a leading marketplace platform for beauty & wellness, providing an all-in-one platform for businesses and professionals to manage their entire operations with intuitive software and financial technology solutions.

What you will do

• Meet monetization KPIs and educate clients on the value of the hirify.global platform.
• Introduce, educate, and onboard clients to become active users of hirify.globalPay.
• Help salons optimize their profiles and maximize revenue using hirify.global’s tools.
• Manage a portfolio of clients and provide tailored consultations based on their needs.
• Foster positive relationships through video calls, clearly communicating hirify.global's features and benefits.
• Collaborate with Sales, Onboarding, and Product teams to ensure an exceptional customer experience and share customer feedback.

Requirements

• More than 3 years of previous experience as an Account Manager.
• Ability to adapt and achieve targets.
• Experience using and analyzing data and reports effectively to improve performance.
• Naturally proactive and inquisitive, with a desire to learn and continuously improve.
• Excellent written and spoken communication skills, capable of presenting to clients in Greek.
• Strong ability to build fruitful client relationships.
• Willingness to help the team when needed in a hyper-growth startup environment.
• Interest in working in the beauty sector.

Nice to have

• Fluency in English, Greek and Spanish.
• Previous experience in the beauty and wellness industry.

Culture & Benefits

• Work in a dynamic environment that values passion and potential, fostering growth and providing support.
• Be part of a hyper-growth startup with a positive “can-do” attitude.
• Join an inclusive workforce creating a culture where individuals of all backgrounds feel comfortable and empowered.
• Receive fair consideration for employment regardless of protected characteristics.
• Access accessibility support during the interview process and employment if needed.

Hiring process

• Screening Call: Video call with a member of the Talent team (30 minutes).
• Skills & Experience: In-person interview with the team leaders (45 minutes).
• Presentation: In-person interview with the Commercial Director, Head of Account Management (Europe), and Team Leader (75 minutes).
• Goal to complete the entire interview process and provide feedback within 2 weeks.