Account Manager (AI, SaaS)

TL;DR

Account Manager (AI, SaaS): Own customer success and drive revenue growth across a portfolio for an AI-powered communications platform with an accent on expanding renewals, identifying new opportunities, and strengthening customer relationships. Focus on translating customer goals into solutions, managing complex negotiations, and championing customer voice to inform product strategy.

Location: Hybrid in Bellevue (Seattle), US

Salary: $115,000–$140,000 OTE

Company

hirify.global is an AI-powered customer communications platform used by over 22,000 companies worldwide, headquartered in Paris with a strong North American presence in Seattle.

What you will do

• Own Net Revenue Retention (NRR) by managing the post-sale lifecycle, driving renewals, expansions, and churn mitigation.
• Identify and activate growth opportunities, prospecting into new subsidiaries, use cases, and additional SKUs.
• Target high-potential accounts, developing long-term growth plans.
• Build and maintain multi-layer customer relationships from daily users to senior decision-makers.
• Lead complex renewal and upsell negotiations, balancing commercial outcomes with customer success.
• Partner with Customer Engineering to ensure adoption milestones and measurable outcomes.

Requirements

• Experienced in SaaS Account Management, Commercial Customer Success, or Renewal Management with a track record of achieving revenue targets.
• Skilled in consultative sales, prospecting, and negotiation, balancing commercial focus and customer advocacy.
• Capable of developing and executing account expansion strategies, including stakeholder mapping.
• Confident in competitive sales cycles, articulating differentiation and handling objections effectively.
• Analytical, detail-oriented, and accountable for forecast accuracy and pipeline hygiene.
• Excited by innovation, particularly AI-powered communications platforms.

Culture & Benefits

• Fast-moving, customer-obsessed team with autonomy and support from technical partners.
• Competitive salary package & equity.
• Medical, dental, and vision insurance 100% covered.
• 401k plan with company matching.
• Unlimited PTO, wellness, internet, and childcare reimbursements.
• Generous parental leave policy.