Digital Sales Representative - Expansion

TL;DR

Digital Sales Representative (SaaS, Communications): Leading relationships and driving new customer activations, transactional, and solution selling within the Self Service customer base with an accent on protecting revenue, driving upsell, and cross-sells. Focus on executing programmable sales plays, managing sales pipelines, and understanding customer business and technical requirements to design solutions.

Location: Remote. This role is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Compensation: $36.01/hr – $50.02/hr (depending on location)

Company

Twilio is shaping the future of communications by delivering innovative solutions to businesses and empowering developers worldwide.

What you will do

• Manage and expand customer accounts within the Self Service segment.
• Protect revenue and drive upsell and cross-sells within a book of business.
• Execute programmable sales plays to deliver strong revenue and gross margin.
• Collaborate cross-functionally with product, finance, and support teams.
• Generate and maintain an accurate sales pipeline and forecast in Salesforce.
• Execute automation strategies to serve a large quantity of customers while maintaining NPS.

Requirements

• 2 years closing experience or 1+ years closing experience at a SaaS or CPaas company.
• Demonstrated track record of managing business forecasts and financial models.
• Comfortable working with business and highly technical leaders, influencing understanding, and building partnerships.
• Analytical account development strategy using data to find opportunities and prove value.
• Entrepreneurial mindset with an appetite to define processes and build programs.
• Record of delivering revenue and gross profit results.
• Excellent verbal and written communication skills.

Culture & Benefits

• Remote-first work environment with a strong culture of connection and global inclusion.
• Competitive pay, generous time off, parental and wellness leave.
• Healthcare and a retirement savings program (401k).
• Empowerment to build positive change in communities through volunteering and donations.
• Eligible to earn commissions and participate in Twilio’s equity plan.