Customer Success Senior Manager (Fintech/Crypto)

TL;DR

Customer Success Senior Manager (Fintech/Crypto): Driving revenue and product adoption across hirify.global's customer base with an accent on deepening relationships, scaling payments volume, and identifying cross-selling opportunities for enterprise-grade products. Focus on navigating complex business and operational issues unique to each customer and advocating for hirify.global's potential in groundbreaking solutions.

Location: This role requires in-office collaboration for 10+ days a month and is based in New York, USA, as the annual salary range is specifically for this location.

Salary: $140,000–$185,000 USD annually

Company

hirify.global is building crypto solutions for financial institutions to improve the global financial system and create greater economic fairness and opportunity.

What you will do

• Develop a deep understanding of each customer's current technical solutions, organization, and needs.
• Serve as an advisor and advocate for hirify.global, enabling customers to better experience new and groundbreaking solutions.
• Conduct financial, business, and value analysis to understand key financial targets.
• Identify and drive upsell and cross-sell opportunities to deal execution.
• Lead key initiatives with cross-functional teams to solve complex business and operational issues.
• Collect and communicate customer and marketplace feedback to hirify.global for continuous improvement.

Requirements

• English: Fluent required, with Spanish a bonus.
• 10+ years of experience in a customer-facing role at financial institutions, FinTech, or crypto organizations.
• Demonstrable understanding of multi-stakeholder management in complex environments.
• Experience in the development and launch of modern business solutions involving innovative technology and B2B relationships.
• Excellence in building and managing relationships in cross-functional, global teams.
• Highly self-motivated individual who operates proactively and is driven to create impact.

Culture & Benefits

• Opportunity to build in a fast-paced startup environment with experienced industry leaders.
• A learning environment with a professional development budget to dive deep into the latest technologies.
• Inclusive environment where every employee is valued and empowered.
• Flexible hybrid work model with 10+ in-office days per month for collaboration.
• Competitive salary, bonuses, equity, and comprehensive benefits covering physical and mental healthcare, and retirement.
• Generous wellness reimbursement, vacation policy, and industry-leading parental leave policies.