Manager, Nonprofit Customer Success

TL;DR

Manager, Nonprofit Customer Success: Leading and scaling a team of Customer Success Managers focused on the nonprofit vertical, driving customer experience, product adoption, and growth. Focus on coaching the team to deliver value, identify new opportunities, and execute account growth strategies to increase lifetime value and revenue.

Location: On-site in San Francisco, California

Salary: $155,000 - $175,000 a year

Company

hirify.global is a people intelligence and AI company providing actionable insights to go-to-market teams.

What you will do

• Scale the end-to-end customer experience, including onboarding, product adoption, and best practices.
• Train, develop, and mentor a team of 7 Customer Success Managers.
• Lead recruiting strategy to attract and hire high-quality candidates.
• Coach the team to deliver value for customers by enabling them to use hirify.global’s solution.
• Coach the team to develop and execute comprehensive Account Growth Strategies.
• Lead Executive Business Reviews with client C-level/SVP sponsors, focusing on ROI and strategic objectives.

Requirements

• At least 8 years of experience in analytical, customer-facing roles, with a minimum of 3 years leading Customer Success teams.
• Experience developing success plans and orchestrating cross-functional dynamics to drive positive outcomes with customers.
• Exceptional forecasting acumen and operational rigor.
• Demonstrated success navigating large organizations, driving adoption and expansion, and cultivating executive relationships.
• Deep understanding of how data intelligence impacts go-to-market strategies, specifically in digital marketing and performance measurement.
• Established track record of building relationships and presenting to Directors, VPs, and C-level executives.
• Experience with CRMs (e.g., Salesforce or Bloomerang).
• English: B2 required

Nice to have

• Bachelor's degree from a top-tier university, MBA a plus.
• Background in nonprofit fundraising.
• Understanding of consumer financial data, signals of wealth.
• Basic knowledge of data science.

Culture & Benefits

• Uphold core values: excellent communication, transparency, leverage, making a difference, integrity, and trust.
• Opportunity to work for a company powered by best-in-class machine learning and artificial intelligence.
• Comprehensive benefits package.
• Equity included in compensation.