Manager, Nonprofit Customer Success

Location: San Francisco, California; on-site

Salary: $155,000–$219,000 per year

Company

hirify.global is a people intelligence and AI company providing actionable people-data insights and machine-learning-powered workflows for go-to-market teams.

What you will do

• Lead and develop a team of seven Customer Success Managers serving nonprofit customers.
• Scale the end-to-end customer experience across onboarding, implementation, adoption, usage, and account growth.
• Coach the team on success plans, land-and-expand strategies, value mapping, forecasting, and commercial growth opportunities.
• Build executive relationships and lead business reviews focused on ROI, realized value, and strategic objectives.
• Develop internal playbooks, customer-facing content, enablement materials, and scalable customer engagement processes.
• Represent nonprofit customer needs in product feedback, feature requests, roadmap discussions, and cross-functional initiatives.

Requirements

• At least eight years of experience in analytical, customer-facing roles and at least three years leading Customer Success teams.
• Experience developing success plans, driving adoption and expansion, navigating large organizations, and cultivating executive sponsorship.
• Strong forecasting, operational, presentation, verbal, and written communication skills.
• Experience with CRM systems such as Salesforce or Bloomerang.
• Understanding of data intelligence, go-to-market strategy, digital marketing, and performance measurement.
• Ability to work on-site in San Francisco.

Nice to have

• Bachelor’s degree from a top-tier university; MBA is a plus.
• Background in nonprofit fundraising.
• Understanding of consumer financial data and wealth signals.
• Basic knowledge of data science.

Culture & Benefits

• Values include communication, transparency, integrity, trust, and customer outcomes.
• Comprehensive benefits package.
• Inclusive workplace committed to diversity and equal opportunity.
• AI tools may assist parts of the hiring process, while final decisions remain human-led.