Implementation Manager (Medtech)

TL;DR

Implementation Manager (Medtech): Leading end-to-end implementation projects for a behavioral health solution, overseeing technical discovery and initial rollout. Focus on configuring key system components like SSO and EHR integrations, ensuring successful execution with various customer stakeholders from IT to executives, and coordinating project timelines.

Location: Remote (US), with open to 30% travel.

Salary: $120,000–$140,000 per year

Company

hirify.global is on a mission to deliver the world's most effective behavioral care through data, measurement, and personalization, supporting clinicians in their vital work.

What you will do

• Oversee project management duties for new implementations, from kick-off to initial rollout.
• Configure key components of the system, including SSO, Tele-Health, and EHR integrations.
• Communicate effectively with customers, from executives to IT teams, to ensure successful execution.
• Interface with Eleos’ internal teams (CS, Product, Engineering, Leadership) to ensure a successful go-live.
• Coordinate project timelines, tasks, and development efforts to manage implementation projects.
• Troubleshoot with customers when issues arise, providing resolution or guidance.

Requirements

• 5+ years leading hands-on B2B, SaaS enterprise-wide implementation projects (e.g., EHR, CRM, ERP).
• Experience at a high-growth, fast-paced, innovative organization.
• Strong technical configuration acumen, including experience with HTML/CSS, JSON, XML.
• Previous experience working directly with external customers in a post-sales role and with R&D teams.
• Exceptional verbal and written communication skills to influence business and technical individuals.
• Practical problem-solving and analytical skills.

Nice to have

• Interest and passion for the Healthcare/Behavioral Health world.
• Experience with Citrix, Remote Desktop.
• Project Management Certification.
• Previous experience training users.

Culture & Benefits

• A product that positively impacts people's lives every day.
• Flexible PTO + additional mental health days off.
• Fully remote work environment.
• Significant equity and generous health benefits.
• 401(k) plans matched to 4%.
• Opportunity to build, grow, and shape how technology can increase the effectiveness of therapy.