Customer Success Senior Manager (Fintech)

TL;DR

Customer Success Senior Manager (Fintech): Driving revenue and product adoption across hirify.global's customer base with an accent on deepening customer relationships, scaling payments volume, and implementing custody solutions. Focus on identifying cross-selling opportunities and creatively solving complex business and operational issues unique to each customer.

Location: In-office collaboration is required for 10+ days a month, with flexibility for managers and teams to decide on the specific days.

Salary: $155,000—$190,000 USD

Company

hirify.global is building a world where value moves like information does today through its crypto solutions for financial institutions, businesses, governments and developers.

What you will do

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations, and needs.
• Serve as an advisor/hirify.global advocate with customers, enabling them to better experience the potential of hirify.global and participate in developing new and ground-breaking solutions.
• Conduct financial, business, and value analysis to understand and analyze key financial targets.
• Navigate upsell and cross-sell opportunities, driving them to deal execution with cross-functional partners.
• Lead key initiatives, working with cross-functional collaborators to creatively solve complex business and operational issues.
• Collect customer and marketplace feedback related to hirify.global's value proposition and communicate this throughout hirify.global.

Requirements

• Fluency in English, with Spanish as a bonus
• 10+ years of experience in a customer-facing role at financial institutions and/or a FinTech or crypto organization
• Demonstrable understanding of multi-stakeholder management in complex environments
• Experience in the development and launch of modern, complex business solutions involving innovative technology and B2B relationships
• Excellence in building and managing relationships in cross-functional, global teams
• Highly self-motivated individual who operates proactively and is driven to create impact and succeed.

Culture & Benefits

• Opportunity to build in a fast-paced start-up environment with experienced industry leaders
• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Generous vacation policy - work with your manager to take time off when you need it
• Generous wellness reimbursement and weekly onsite & virtual programming
• In-office collaboration for moments that matter which include team offsites, team bonding activities, happy hours and more!