L3 Production Support Engineer (Java)

TL;DR

L3 Production Support Engineer (Java): Providing application support and troubleshooting in a complex distributed environment with an accent on resolving production incidents and implementing code changes. Focus on analyzing system and application logs, debugging application issues, and ensuring seamless operations.

Location: Mexico

Company

hirify.global is a digital engineering and modernization partner providing services in product engineering, cloud, quality, data, and AI.

What you will do

• Provide L3 support for Java-based applications, resolving incidents and problems in production.
• Analyze system and application logs to troubleshoot and identify root causes of issues.
• Implement code changes in Java, Unix, and databases to address production issues.
• Monitor job scheduler tools (Autosys, procmon, crontab) and make necessary adjustments.
• Collaborate with App Dev teams to drive solutions for technical and functional aspects of production problems.

Requirements

• 7-10 years of hands-on experience in application development, L3, or L2+ support.
• Advanced Java/J2EE experience (Rest API, servlet, JavaScript/HTML, JSP, JDBC, Struts, Hibernate, Spring).
• Mid- to Advanced experience in AWS Cloud (EC2/Lambda, Amazon CloudWatch, IAM, S3, RDS & DynamoDB/MongoDB) for support functions.
• Proficiency with Linux-based operating systems, commands, and utilities.
• Good communication skills to articulate technical and functional aspects of production problems.

Nice to have

• Experience with cloud platforms (AWS).
• Familiarity with CI/CD pipelines and DevOps practices.

Culture & Benefits

• Professionals are hired based solely on their skills and qualifications.
• hirify.global does not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.