Product Intake Team Lead (Utilities)

TL;DR

Product Intake Team Lead (Utilities): Leading a 2-person team and owning the discovery phase of product development for SpryCIS, transforming client needs and market signals into well-defined product work with an accent on balancing market intelligence, technical validation, and product strategy. Focus on challenging poorly-defined requirements, prioritizing opportunities, defining Epic quality standards, and coordinating multi-product SOWs.

Location: Remote-first environment with flexible working hours across North America. Benefits include 401k (US) and RRSP (Canada) matching programs.

Company

hirify.global is a high-growth software company modernizing how utilities serve their communities with cloud-native customer service and operations platforms.

What you will do

• Lead discovery to uncover real business problems behind client requests.
• Transform ambiguous requests into clear, well-defined Epics with preliminary solution designs and ROM estimates.
• Enable Product Owner Teams by delivering "ready" Epics and continuously improving handoff quality.
• Orchestrate multi-product SOW responses, synthesizing technical contributions and managing cross-product dependencies.
• Conduct final technical review of all SOW content, validating feasibility and identifying risks before contractual commitment.
• Develop and coach team members on discovery techniques, business value articulation, and stakeholder management.
• Identify market trends and high-value opportunities to influence the SpryCIS roadmap.

Requirements

• 3+ years hands-on CIS experience in utility billing systems.
• 3+ years leading discovery and requirements gathering, creating actionable Epics.
• Strong ability to articulate business value and ask "what problem does this solve?".
• Experience in cross-product coordination and synthesizing input from multiple teams.
• 1+ years people management or mentorship experience.
• Technical depth to assess solution feasibility, review integrations, and write specifications.
• Experience with ROM estimation and tracking accuracy.
• Proficiency with product management tools like ProdPad, Aha!, or ProductBoard and prioritization frameworks.
• Excellent communication, diplomatic influence, and stakeholder management skills.

Culture & Benefits

• Remote-first environment with flexible working hours across North America.
• Competitive compensation, comprehensive health, dental, vision, and life insurance from day one.
• MacBook and $800 to create your ideal home workspace.
• Generous PTO, Summer Friday half-days, and unlimited sick days.
• RRSP (Canada) and 401k (US) matching programs.
• $2,500 annual development fund, tuition assistance, and Book Bounty program.
• Annual company events and team offsites.
• Commitment to equal opportunity and an inclusive environment.