Client Success Associate (eCommerce, AI)

TL;DR

Client Success Associate (eCommerce, AI): Owns post-sale relationships with leading ecommerce companies, managing campaigns, analyzing data, and driving value through an AI-powered platform with an accent on shaping strategy, spotting growth opportunities, and translating insights into actionable recommendations. Focus on building deep client relationships, leveraging AI for performance optimization, and advocating for client needs internally to impact product development.

Location: Hybrid (minimum 4 days per week in office), likely US-based (New York, Seattle) due to US-specific benefits such as 401K and health insurance.

Salary: $63,500 – $95,000 (fixed annual salary). Target total compensation: $71,000 - $118,000.

Company

hirify.global is a hyper-growth ecommerce leader, utilizing its AI Brain and ecommerce Network to power billions of transactions and connect hundreds of millions of customers globally.

What you will do

• Serve as the primary point of contact for a portfolio of hirify.global’s clients, building deep and positive relationships.
• Develop and execute strategic plans to increase client engagement and revenue, identifying upsell or cross-sell opportunities.
• Leverage AI-powered tools and analytics to gain actionable insights and continuously optimize campaigns for clients.
• Collaborate with product, engineering, and marketing teams to advocate for client needs and drive product improvements.
• Track key success metrics (ROI, conversion, growth rates) for clients, report on outcomes, and proactively address issues.

Requirements

• Client-centric and empathetic approach to understanding client goals and anticipating issues.
• Strategic problem solver who uses data and insights to craft tailored solutions.
• Adaptable and tech-savvy, eager to use AI and new tools to enhance customer experiences.
• Proactive and accountable, taking initiative and delivering on promises.
• Collaborative communicator, able to work cross-functionally and translate complex information for any audience.
• Hybrid work model, requiring minimum 4 days per week in office, in a US location.

Culture & Benefits

• Manage relationships with leading ecommerce companies and innovate with AI-powered tools.
• Develop commercial skills in data analysis, strategic account planning, and executive conversations.
• Join an empowered culture that encourages bold action, learning, autonomy, and recognition.
• Benefit from transparent career progression, continuous development opportunities, and equity ownership.
• Enjoy catered lunch, healthy snacks, gym membership, and a dog-friendly office.
• Access generous retirement plans (4% dollar-for-dollar 401K matching) and fully funded premium health insurance.
• Take advantage of extra leave options, including bonus annual and sabbatical leave.

Hiring process

• Complete a 20-minute online aptitude test.
• Complete an employee personality profile assessment.