Scaled Customer Success Manager

TL;DR

Scaled Customer Success Manager: Managing a portfolio of hirify.global Enterprise accounts and driving company growth by ensuring successful onboarding, adoption, and optimization of hirify.global workflows and AI. Focus on delivering high-impact engagements, driving value business reviews, and accelerating hirify.global AI adoption for retention and expansion.

Location: Hybrid in Austin, TX with 2 days a week in office.

Salary: $115,000 - $149,400 USD

Company

hirify.global is a no-code app platform that empowers people to accelerate their most critical business processes.

What you will do

• Deliver high-impact, time-based engagements for a large volume of customers across onboarding, adoption, and value stages.
• Oversee mutual onboarding plans, ensuring successful launch of primary workflows within 90 days.
• Monitor customer adoption and respond to account health signals using defined playbooks.
• Conduct value business reviews with customers to quantify value before renewal.
• Accelerate hirify.global AI adoption through workshops and hands-on sessions.
• Identify new opportunities for one-to-many customer programs to drive success and deepen proficiency.

Requirements

• 5+ years of direct client management experience, ideally in Customer Success or Account Management within B2B SaaS.
• Experience managing a large book of business (ideally 150+ accounts) and prioritizing customer needs.
• Proven track record of delivering customer value, managing onboarding, driving adoption, retention, and expansion.
• Ability to distill technical or intricate systems into understandable and actionable insights, empowering clients.
• Strong execution with a deep track record of impact on customer retention, expansion, and adoption metrics.
• Detail-oriented, resourceful, creative problem solver, and effective collaborator.

Nice to have

• Bilingual with French and German language skills.

Culture & Benefits

• Opportunity to receive comprehensive benefits, restricted stock units, and incentive compensation.
• Access to further information about comprehensive benefit offerings.