Customer Success Manager (US)

TL;DR

Customer Success Manager (US): Owning a portfolio of customers and driving their success with the platform, with an accent on building deep relationships, ensuring platform adoption, and identifying renewals/upsell opportunities. Focus on shaping the product roadmap by advocating for customer needs and achieving customer objectives.

Location: Remote (US). Those located close to the NYC office are welcome to come in on a hybrid schedule.

Salary: $80,000 - $120,000

Company

hirify.global is a SaaS/AI technology startup focused on transforming workforce development by connecting talent with opportunities and addressing economic inequality.

What you will do

• Develop and maintain strong relationships with key customer stakeholders, acting as a primary point of contact.
• Take ownership of key stages in the customer journey from implementation to ongoing support and success.
• Provide guidance to customers to help them achieve their objectives and drive platform adoption.
• Cultivate deep product expertise and provide guidance on best practices, utilization, and customization.
• Proactively identify opportunities for customer renewals and upsells, working with the sales team.
• Represent the voice of the customer to shape hirify.global's product roadmap and domain expertise.

Requirements

• Proven ability to manage customer relationships and build long-term trust.
• Track record of solving complex problems with structured thinking and a focus on outcomes.
• Experience leading customer meetings and communicating clearly with executives, staff, and technical teams.
• Background in managing multiple projects at once, keeping timelines, deliverables, and stakeholders aligned.
• Exposure to strategic planning, connecting daily work to broader customer and business goals.
• Experience handling sensitive conversations in a way that balances empathy with accountability.
• Ability to create effective presentations that simplify complex ideas for a range of audiences.

Nice to have

• Comfort interpreting data and metrics to surface insights.
• Consulting or workforce development experience.
• Experience as a utility player at a technology and/or impact start-up (<100 team members).

Culture & Benefits

• High velocity, high intensity, high trust, high bar, high impact, and a will to win work environment.
• Mission-driven focus on helping people get to better jobs faster and cheaper, addressing economic inequality.
• Team size of 30-50 across US and Canada, with hubs in NYC and Toronto.
• Uses AI tools for screening and interview support, ensuring efficiency, consistency, and equity in hiring.
• Committed to diversity, creating an inclusive environment, and being an equal opportunity workplace.
• Provides reasonable accommodation for individuals with disabilities to participate in the job application/interview process.

Hiring process

• Online Application
• Initial Screen with Director of People & Culture
• Interview with Hiring Manager
• Performance Challenge
• Final 1:1 Interviews
• Final Decision