Senior Customer Success Manager

TL;DR

Senior Customer Success Manager: Driving client success and growth for a portfolio of clients by leveraging hirify.global's marketplace and AI-enabled talent solutions. Focus on strategic partnership, data-driven insights for optimization, and cross-functional collaboration to deliver tailored solutions.

Location: Remote, hiring full-time employees in 34 U.S. states.

Salary: $88,500 - $110,000 USD

Company

hirify.global connects businesses with global, AI-enabled talent across various contingent work types, including freelance, fractional, and payrolled.

What you will do

• Manage a diverse portfolio of client accounts, proactively identifying opportunities to drive engagement, retention, and growth through tailored solutions.
• Partner with clients to understand their business goals, talent needs, and platform usage to co-create success plans.
• Use data-driven insights to monitor account performance, identify trends, and recommend optimization strategies.
• Collaborate cross-functionally with product, marketing, and operations teams to escalate client feedback and support solution delivery.
• Lead regular client check-ins, QBRs, and strategic conversations.
• Resolve client issues with urgency and empathy, balancing long-term relationship health with short-term impact.

Requirements

• Proven success managing accounts or client relationships in a high-growth, digital, or marketplace environment.
• Ability to distill complex challenges into actionable plans, communicate with clarity, and influence cross-functional teams.
• Strong comfort with data: analyzing performance metrics, creating reports, and telling compelling stories with numbers.
• Proficiency using AI tools for workflow acceleration, insight generation, or content refinement.
• Curiosity, grit, and a desire to continuously improve processes, relationships, and outcomes.

Culture & Benefits

• Remote-first workforce with a focus on creating economic opportunities globally.
• Comprehensive medical coverage for you and your family.
• Unlimited PTO and 12 weeks of paid parental leave.
• 401(k) plan with matching.
• Employee Stock Purchase Plan (ESPP).
• Culture built on trust, risk-taking, customer focus, and excellence.