Senior Customer Success Manager, Enterprise (Fintech)

TL;DR

Senior Customer Success Manager, Enterprise (Fintech): Ensuring retention, growth, and satisfaction of a portfolio of customer accounts with an accent on building customer journey and strong adoption plans. Focus on innovating Customer Success processes and supporting large teams at scale.

Location: Must be based in New York City, New York

Salary: $100,000–$120,000. Eligible for variable incentive compensation with a target incentive equal to 20% of OTE.

Company

hirify.global empowers real estate investment and capital markets with data and collaboration through purpose-built software.

What you will do

• Ensure retention, growth, and satisfaction of customer accounts.
• Partner with customers to build a customer journey to help them reach their business goals.
• Produce and deliver web-based and in-person training sessions and strategic reviews for customers.
• Work cross-functionally with hirify.global’s Sales, Marketing, Product, and Leadership teams to relay customer feedback.
• Develop case studies and resolve product escalations.

Requirements

• Bachelor’s degree or higher.
• 4-7 years of customer success, account management, and/or commercial real estate experience.
• Strong written and verbal communication skills.
• Empathy for customers and passion for helping them.
• Demonstrated ability to manage ambiguity and apply problem-solving skills.
• Strong knowledge and proficiency in Excel / Google Sheets.

Nice to have

• Commercial real estate background.
• Familiarity with SQL, Salesforce, Asana, Gong, and AI tools.

Culture & Benefits

• Medical, dental, and vision insurance.
• Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
• 401(k) retirement plan.
• Paid Parental Leave.
• Flexible Time Off (FTO) policy.
• Hybrid Work Policy.