Global Customer Marketing Manager

TL;DR

Global Customer Marketing Manager (Marketing): Supporting and scaling customer marketing efforts by elevating customer voice through advocacy, storytelling, and engagement programs. Focus on developing customer stories, case studies, and coordinating customer participation in marketing initiatives to strengthen relationships and highlight value.

Location: Hybrid, in a local hirify.global office in the US

Salary: $110,000 – $147,000 USD annually (US only compensation)

Company

hirify.global is a global standard for process intelligence and automation, trusted by over 10,000 public and private sector organizations worldwide.

What you will do

• Support and execute customer advocacy initiatives (stories, testimonials, references).
• Develop customer case studies, quotes, and proof points.
• Identify and coordinate customers for webinars, events, and speaking opportunities.
• Act as a thought partner on the Customer Advisory Board.
• Launch and manage customer newsletters and support in-app notifications with Product/Customer Success.
• Collaborate with Partner Team to extend programs and track customer marketing activities and engagement metrics.

Requirements

• 4–7 years of experience in customer marketing, lifecycle marketing, or related B2B SaaS marketing roles.
• Strong writing and storytelling skills.
• Experience working directly with customers and cross-functional internal teams.
• Exposure to customer advocacy or reference programs.
• Strong organizational skills and attention to detail.
• Comfortable executing multiple projects in parallel in a fast-paced environment.

Nice to have

• Experience with webinars, virtual events, or customer communications.

Culture & Benefits

• Hybrid working model with emphasis on flexibility and collaboration.
• Flexible, paid time off policy, Global Gratitude and Recharge Days, and twelve paid holidays.
• Employee wellness programs, counseling resources, and paid parental leave.
• 401(k) with employer match (US only).
• Meaningful peer recognition and awards.
• Opportunities for community impact, paid volunteer time, and intercultural learning.