Product SME (Auto Claims)

TL;DR

Product SME (Auto Claims): Leading comprehensive evaluations of the end-to-end auto claims process and identifying improvements with an accent on understanding decision-making, data flow, and operational efficiency. Focus on orchestrating ML-driven decision-making, improving data integrity across systems, and influencing roadmap decisions with financial and operational context.

Location: Remote (US-based due to benefits)

Salary: $120,000–$140,000

Company

hirify.global is on a mission to modernize the insurance industry by providing large insurers with software solutions for claims processing and fraud detection.

What you will do

• Conduct end-to-end reviews of the auto claims lifecycle, identifying friction points and automation opportunities from FNOL to resolution.
• Develop deep expertise in claims decision-making and data utilization to identify gaps and inefficiencies.
• Identify and resolve breakdowns in claim workflow, documentation, and data integrity across systems.
• Define and ensure standards for claims quality, documentation rigor, and decision rationale.
• Collaborate with Product, Engineering, and Analytics to resolve systemic issues impacting efficiency and customer experience.
• Translate insights into measurable product improvements and influence roadmap decisions with financial and operational context.

Requirements

• Prior experience working at a major carrier as a claims adjuster.
• Deep understanding of the end-to-end auto claims process within P&C.
• Experience working closely with product, engineering, data, and operational teams.
• Proven ability to assess complex workflows and identify high-impact improvements.
• Comfort owning ambiguous, high-leverage initiatives with measurable financial impact.
• Strong written and verbal communication skills.

Culture & Benefits

• Competitive compensation package including salary and equity.
• Comprehensive health, dental, and vision insurance, with some medical plans 100% covered and HSA/FSA options.
• Company-provided life insurance.
• Flexible paid time off policy including uncapped vacation days and paid holidays.
• Maternity and paternity leave options.
• 401(k) with guaranteed 3% company contribution.