Client Advocate, Major Accounts (AI)

TL;DR

Client Advocate, Major Accounts (AI): Owning and optimizing complex customer relationships for an AI-enabled platform with an accent on driving adoption, measurable operational outcomes, and long-term value. Focus on translating technical delivery into sustained impact, navigating ambiguity across large organizations, and protecting key accounts.

Location: Remote in Arizona, US, with significant travel required.

Salary: $125,000–$160,000 Annually + Benefits + Equity + Bonus

Company

hirify.global is an AI-enabled platform company backed by Silicon Valley investors, helping organizations solve complex problems by turning siloed data into operational intelligence.

What you will do

• Own customer relationships throughout the contract, acting as the primary interface between customers and the team.
• Represent the voice of the customer to engineers and support customers with new updates, workflows, and features.
• Interpret multiple and complex data sources to ensure optimal user engagement within the platform.
• Drive adoption and measurable operational outcomes, with top priority on major and strategic deployments.
• Partner with senior agency leaders, translating technical delivery into sustained adoption, expansion, and long-term value.
• Navigate ambiguity, structure work across large organizations, and drive progress across internal and external stakeholders.

Requirements

• 5 to 7 years of experience owning enterprise deployments, implementations, or strategic accounts.
• Experience working in large, regulated, public-sector, or mission-critical environments.
• Proven ability to drive adoption and measurable outcomes beyond initial go-live.
• Strong executive presence and stakeholder management skills.
• Technical fluency sufficient to partner credibly with IT, Product, and Deployment teams.
• Ability to travel ~60% of the time.

Nice to have

• Experience supporting renewals and identifying expansion opportunities.
• Experience in public safety, government, or compliance-heavy environments is strongly preferred.

Culture & Benefits

• Backed by leading Silicon Valley investors and composed of entrepreneurs.
• Team collaborates relentlessly, moves with urgency, and acts with purpose.
• Committed to creating an inclusive environment and is a proud equal opportunity employer.
• Offers a competitive salary range with additional benefits, equity, and bonus opportunities.