Enterprise Customer Success Manager

TL;DR

Enterprise Customer Success Manager (Fintech): Managing and growing a portfolio of Enterprise and Strategic customers in Ireland, focusing on retention and driving revenue through payment solutions. Focus on optimizing processing behavior, understanding customer success metrics, and coordinating product development requests.

Location: Hybrid (United Kingdom), expected to commute into the office once a week in Leicester or London. The role supports customers in Ireland.

Company

hirify.global is a leading company in the payments industry, providing solutions across various payment channels.

What you will do

• Directly manage Irish Enterprise merchants, ensuring their retention and business growth.
• Deliver proactive customer success by helping customers adopt new products and services and providing insights to meet revenue targets.
• Build and execute merchant plans to drive and measure required outcomes, mirroring customer priorities.
• Protect and grow revenue through up-selling and cross-selling, increasing net revenue per merchant.
• Provide client consultancy to optimize processing behavior and support them with reporting and reconciliation tools.
• Collaborate with internal teams for customer product development requests and manage onboarding for new customers.

Requirements

• Minimum 7-10 years of proven experience in Customer Success or Account Management within the payments or technology industry.
• Capable of navigating customers through In-person solutions, Ecommerce Gateways, and the End-to-End payment cycle.
• Comfortable speaking with Developers and Architects on consuming digital and API-based payment services.
• Capacity to build multi-layered relationships with key enterprise client contacts, including C-Suite level.
• Excellent verbal and written communication and presentation skills, with the ability to influence and inspire.
• Strong data-driven and analytical approach to commercials, pricing, and contracting.
• Knowledge of Fintech trends including Card Acquiring, Card Schemes, Local Payment methods, and Open Banking.

Culture & Benefits

• Empowerment-focused culture.
• Delivery and execution-oriented environment.
• Opportunity to tackle big problems.
• Collaborative team environment.