Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing key client relationships and aligning priorities within tech companies, with an accent on navigating complex client expectations and driving solution-focused conversations. Focus on building trust in high-pressure environments while understanding the technical and business aspects of the client’s product.

Location: Opportunity to cooperate fully remotely

Salary: Compensation in USD

Company

hirify.global is a global Support-as-a-Service leader, partnering with tech companies in 30+ countries since 2010 to deliver secure customer and technical support.

What you will do

• Take part in new client integrations and manage one or several accounts simultaneously.
• Act as the main point of contact between clients and internal support teams.
• Ensure support processes meet agreed KPIs, SLAs, QA standard, and monitor service quality, team discipline, and performance via internal and external QA tools.
• Analyze key metrics, prepare reports, and identify areas for improvement.
• Gather client feedback and translate it into actionable improvements for internal teams.
• Support hiring, onboarding, and professional growth of team members and take a leadership role within projects and contribute to long-term client success.

Requirements

• English: C1–C2
• 2+ years of experience as an Account Manager in customer support, BPO, SaaS, or a related industry.
• Solid understanding of B2B client management and customer support operations.
• Excellent communication, presentation, negotiation, and conflict-resolution skills.
• Experience with CRM and support platforms such as Zendesk, Intercom, Freshdesk, HubSpot, Aircall, or similar.
• Familiarity with task and time-management tools (Jira, Asana, Monday, etc.).

Nice to have

• Experience working with international clients across different regions and communication styles, with strong cultural awareness.
• Experience working with crypto-related products and a solid understanding of cryptocurrency ecosystems, exchanges, wallets, and related compliance or security considerations.
• Experience working with international clients and distributed teams.

Culture & Benefits

• Opportunity to cooperate fully remotely.
• Inclusive international environment.
• Balance between project workload and personal time, but also – internal health policy.
• Responsive leadership interested in your growth and long-lasting cooperation.
• Greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.