District Success Manager, Khan Kids (Edtech)

TL;DR

District Success Manager (Edtech): Creating an environment where school and district partners can successfully implement hirify.global Kids with an accent on designing and delivering teacher-focused professional learning and tracking usage metrics. Focus on understanding nuanced school district needs and driving teacher and student usage through devised initiatives.

Location: Remote (Continental US + Canada Only)

Salary: $96,800 - $108,900 USD / $130,807 - $147,158 CAD

Company

hirify.global is a nonprofit with the mission to deliver a free, world-class education to anyone, anywhere.

What you will do

• Drive successful district implementations from post-sales throughout the lifecycle of the relationship, including onboarding and check-in calls.
• Design and deliver high-energy professional learning (virtual and onsite) tailored to PK–2 teachers, coaches, and administrators.
• Build adoption plans with clear milestones; track activation and classroom use; run nudges and campaigns to lift usage.
• Maintain excellent CRM hygiene; capture notes, tasks, and health signals.
• Identify and share account expansion opportunities with the hirify.global Kids district sales leader.
• Channel voice-of-customer to Product, Content, and Engineering to improve experience and outcomes.

Requirements

• 3+ years of customer success, account management, or education-focused customer support experience.
• Deep understanding of teachers and school districts, and a clear passion for education.
• Outstanding communication skills: Ability to communicate concisely and persuasively in multiple formats.
• Track record of creating dynamic professional learning experiences.
• Project management and prioritization experience and the ability to reliably execute and support dozens of school district accounts simultaneously and efficiently.
• Experience using a CRM tool to track customer progress.

Nice to have

• Experience as an elementary teacher and/or elementary administrator is strongly preferred.

Culture & Benefits

• Remote-first culture that caters to your time zone.
• Ample paid time off as needed.
• Generous parental leave.
• Opportunities to connect through affinity, ally, and social groups.
• Competitive salaries.
• 401(k) + 4% matching & comprehensive insurance, including medical, dental, vision, and life.