Senior Account Manager (Legal Technology)

TL;DR

Senior Account Manager (Legal Technology): Driving revenue growth and customer retention within defined Canadian markets with an accent on upselling and cross-selling hirify.global’s suite of products and services. Focus on building long-term client relationships, exceeding sales and retention goals, and aligning strategies with internal teams.

Location: Hybrid in Toronto, Canada

Salary: $95,000–$110,000

Company

hirify.global is a global leader in legal technology, providing integrated solutions for practice management, data insights, due diligence, and client onboarding.

What you will do

• Serve as the primary point of contact for existing customers, delivering day-to-day service and support.
• Develop and execute account strategies that drive upsell, cross-sell, and renewal opportunities.
• Build and maintain long-term, value-driven client relationships to promote retention and satisfaction.
• Proactively identify growth opportunities within the customer base and work to exceed sales and retention goals.
• Negotiate contracts and close agreements that align with business objectives and maximize profitability.
• Conduct client outreach through email, phone, virtual meetings, and in-person engagements to build trust.

Requirements

• 5–7+ years of experience in account management, customer success, or B2B sales, preferably within a SaaS and/or legal technology environment.
• Proven track record of meeting or exceeding revenue growth, retention, and customer satisfaction targets.
• Strong relationship-building and client management skills, with the ability to engage and influence stakeholders.
• Excellent communication, presentation, and negotiation skills.
• Strong aptitude for quickly learning and mastering product functionality.
• Proficiency in CRM tools such as Salesforce.
• Willingness and ability to travel for client meetings, conferences, and training as required.

Culture & Benefits

• Internal and external training opportunities for professional development.
• Competitive salaries and a comprehensive benefits package including healthcare and pension.
• Company discounts, wellness programs, and paid days off for moving house or volunteering.
• Collaborative environment that values different perspectives and encourages dialogue.
• Focus on customer problem-solving and innovative solutions.

Hiring process

• Stage 1: Application.
• Stage 2: Call with Talent team.
• Stage 3: Review.
• Stage 4: Technical Interview.
• Stage 5: Hired.