Client Success Manager (SaaS)

TL;DR

Client Success Manager (SaaS): Drives customer retention and revenue expansion for hirify.global's NuORDER solutions, ensuring strong product adoption across the customer lifecycle with an accent on strategic partnership and understanding customer business objectives. Focus on mitigating churn risks, identifying expansion opportunities, and leveraging data-driven insights to maximize customer value and ROI.

Location: Must be based in Ontario, Canada.

Salary: $90,000 - $105,000 CAD

Company

hirify.global is a cloud commerce platform founded in Montréal, Canada, empowering retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Operate as a strategic partner to customers, ensuring seamless transition, adoption, and long-term success with hirify.global’s solutions.
• Own product adoption and customer retention for retail partnerships in the NOAM region.
• Collaborate with sales to convert complimentary brands leveraging the platform to paying customers.
• Manage multi-brand retailers and their brands through the full lifecycle from onboarding to renewal.
• Build strong relationships with key stakeholders, including the c-suite, to influence organizational change.
• Measure and monitor customer value and ROI to demonstrate value proposition to customers and internal leadership.

Requirements

• Bachelor’s degree.
• 5+ years of experience in Customer Success or Account Management within both SaaS and wholesale/retail industries.
• Strong strategic and problem-solving skills, with the ability to anticipate change and adjust priorities proactively.
• Fluency in English as a working language is required.
• Proven ability to drive retention, product adoption, and customer engagement through data-driven insights.
• Experience in overseeing/managing project implementation across multiple stakeholders.

Culture & Benefits

• Flexible work environment and paid time off policies.
• Equity options in the company.
• Contributions to your pension plan.
• Training opportunities for skill and career growth.
• Health and wellness credit.
• Time off to volunteer and give back to the community.
• Interest groups, employee-led networks, and social committees.
• Enhanced parental leave to support growing families.