Account Manager (Edtech)

TL;DR

Account Manager (Edtech): Expanding existing Enterprise customers in the Higher Education sector across North America by driving revenue growth through renewals and up-sales. Focus on building strong customer relationships and developing scalable customer expansion strategies.

Location: This is a hybrid role, which requires you to be in office 3 days a week in Toronto, ON

Salary: $75,000 - $96,000 CAD

Company

hirify.global is an engagement tool transforming presentations into conversations through real-time interactivity and clear visualizations.

What you will do

• Drive revenue growth by building a strong pipeline and expanding current Higher Education customers across North America.
• Manage a continuous pipeline for new expansion and up-sell opportunities, ensuring Net Revenue Retention (NRR).
• Take ownership of renewals of ongoing agreements to prevent churn.
• Assess business opportunities and use data to support decision-making towards customers.
• Develop a strategy for best-in-class scalable customer expansion and customer success.
• Collaborate with Customer Success Managers and other sales roles, working closely with the marketing and product team.

Requirements

• Experience of 1+ years as a CSM or Account Manager in the SaaS industry.
• Experience with sales and achieving a sales quota.
• Ability to assess business opportunities and use data to make informed decisions.
• Passion for building long-term relationships and driving commercial initiatives.
• Knowledge of software contract terms and conditions with the ability to create fair transactions.
• Strong negotiation, pipeline, and forecasting skills.
• Excellent communication skills.
• Permitted to work & live permanently in Toronto, ON.

Nice to have

• Bachelor's or master's degree.

Culture & Benefits

• Diverse and inclusive work environment supported by smart and driven colleagues.
• Continuous professional development with access to a leadership program and relevant education.
• Competitive compensation and benefits package, including pension contributions.
• Healthy view on work-life balance.
• Annual relocation to exciting places around the world, paid for by hirify.global.

Hiring process

• Personality & Logic Test
• Introduction Interview with Talent Partner
• Business Case
• Competence Interview
• Culture Interview