Senior Account Manager (Financial Services)

TL;DR

Senior Account Manager (Financial Services): Managing and growing relationships with key large banking and financial services clients with an accent on client partnership, operational performance, governance, and growth. Focus on acting as a trusted advisor to senior stakeholders and shaping the Financial Solutions strategy.

Location: Hybrid in Melbourne

Company

hirify.global is a global leader in legal technology, providing integrated solutions for practice management, data insights, due diligence, and client onboarding.

What you will do

• Own and strengthen relationships with major banking and financial services clients, acting as the primary point of contact.
• Lead regular governance and performance forums, clearly articulating outcomes and insights.
• Proactively manage issues and expectations to ensure high client satisfaction and delivery against contractual commitments.
• Lead and support client-facing change initiatives, including product enhancements and process improvements.
• Identify opportunities to expand the scope and value of services through cross-selling and strategic engagement.
• Work closely with operations, product, risk, finance, and technology teams to ensure seamless service delivery.

Requirements

• 5+ years’ experience in account or relationship management within financial services, banking, insurance, or similar regulated industries.
• Proven experience managing large, complex, or strategic client portfolios.
• Strong capability in interpreting performance data and translating it into meaningful insights for senior stakeholders.
• Solid understanding of governance frameworks, reporting cycles, and compliance obligations.
• Proficiency in Salesforce or similar CRM platforms.
• Advanced communication skills, including report writing and executive-level presentations.

Culture & Benefits

• 5 additional personal leave days.
• Discounted health insurance.
• Wellness programs.
• Paid days off to move house or volunteer for your favourite charity.
• Range of learning and career opportunities through mobility.

Hiring process

• Stage 1: Applied
• Stage 2: Call with Talent team
• Stage 3: Review
• Stage 4: Technical Interview
• Stage 5: Hired