Associate Customer Success Manager (Cloud Security)

TL;DR

Associate Customer Success Manager (Cloud Security): Managing customer accounts and ensuring contract renewals for cloud security solutions with an accent on fostering strong relationships, monitoring platform adoption, and identifying upsell opportunities. Focus on enabling customers to maximize value from security solutions and achieve their security objectives.

Location: Hybrid in Austin or remote in Denver (United States)

Company

hirify.global is a well-capitalized cybersecurity unicorn and innovation leader specializing in agentless cloud security solutions.

What you will do

• Serve as the primary point of contact for assigned customer accounts and build strong relationships.
• Manage a high-volume portfolio of diverse customer accounts, overseeing contract renewals.
• Monitor customer progress and platform adoption, identifying areas for additional support or expansion.
• Collaborate with the sales team to identify upsell opportunities and drive incremental revenue.
• Act as a trusted advisor, helping customers achieve security goals and maximize platform value.
• Gather and analyze customer feedback, sharing insights with internal teams to improve products and services.

Requirements

• 1+ years experience in customer success, account management, or engagement management
• Experience working with Cloud Security, Cybersecurity, or SaaS products
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud
• Excellent written, verbal communication, and problem-solving skills
• Ability to travel up to 10%

Culture & Benefits

• High-growth environment with a focus on disruptive cloud security innovation.
• Well-capitalized company with unicorn status in cybersecurity.
• Respectful and transparent culture where executives are accessible.
• Opportunity for every employee to shape the future of the industry.