Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Partnering with enterprise customers to provide world-class onboarding and enablement experiences in their journey towards building cyber resilience, with an accent on managing the entire customer lifecycle from onboarding to upsell and renewal. Focus on aligning strategic objectives with the hirify.global One platform's proven outcomes and elevating customer voice.

Location: Remote within UK

Company

hirify.global is a product company providing the leading cyber resilience solution globally, helping organizations prove and improve their cyber readiness by simulating real-world threats.

What you will do

• Partner with customers to ensure effective onboarding and setup for success.
• Create and execute a communications plan for effective engagement throughout the customer journey.
• Collaborate with senior stakeholders to align strategy and build customer programs with measurable outcomes.
• Monitor CSAT and resolve concerns with the assistance of internal teams.
• Elevate the brand within the customer base by mapping out upsell and cross-sell opportunities in partnership with sales.
• Collaborate with product and customer support teams to share new features and insights.

Requirements

• Proven experience and tenure in senior Customer Success, account management, or equivalent roles within a SaaS environment.
• Strong preference for experience in Cybersecurity or Cyber Risk Management.
• Exceptional planning, presentation, and written communication skills.
• Experience in implementing customer solutions and client management.
• Proven track record in project management, successfully managing multiple projects to completion.
• Ability to maintain high-value outcome-based relationships with diverse customer profiles.

Culture & Benefits

• Flexible and remote working options, including 25 days annual leave + 2 volunteering days and your birthday off.
• Increased holiday days with tenure, up to a maximum of 30 days after five years of service.
• Enhanced parental leave, mindfulness groups, critical illness cover, 7% matched pension, and private healthcare plan.
• Access to the hirify.global learning platform, a dedicated professional development fund, and a 'Learn Anything' fund.
• Recognition and rewards for great work and living company values.
• Vibrant team culture with various team events throughout the year.