Customer Success Manager (AI Cybersecurity)

TL;DR

Customer Success Manager (AI Cybersecurity): Guiding customers through their journey with hirify.global, ensuring rapid time-to-value and sustained success throughout the contract lifecycle with an accent on driving adoption, retention, and growth of the hirify.global Platform. Focus on building strong relationships, collaborating cross-functionally to deliver value, and mitigating churn risks.

Location: Hybrid, minimum 3 days a week in our London office.

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential platform that protects nearly 10,000 organizations from unknown threats using proprietary AI.

What you will do

• Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals.
• Build and maintain strong relationships with key stakeholders across accounts.
• Drive product adoption and usage through engagement and education.
• Collaborate with Sales to identify and execute upsell opportunities.
• Partner with technical teams to resolve escalations and mitigate churn risks through strategic planning.
• Advocate for customer needs internally and contribute to product development feedback.

Requirements

• Experience in Customer Success, Account Management, or similar roles.
• Proven ability to manage a large portfolio and drive retention and growth outcomes.
• Strong communication, stakeholder management, and relationship-building skills.
• Experience with Salesforce, Gainsight, or similar CRM/CS platforms preferred.
• Interest in cybersecurity and AI.
• Work in our London office minimum 3 days a week.

Nice to have

• Familiarity with MEDDPICC or other sales qualification methodologies.
• Technical expertise.

Culture & Benefits

• 23 days’ holiday plus all public holidays, rising to 25 days after 2 years of service, plus an additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave and confidential Employee Assistance Program.
• Cycle to work scheme.