Customer Success Manager (AI Cybersecurity)

TL;DR

Customer Success Manager (AI Cybersecurity): Building and optimizing relationships with customers, driving adoption, renewals, and expansion for an AI cybersecurity platform with an accent on Net Revenue Retention and identifying upsell opportunities. Focus on conducting business reviews with executive leadership and analyzing customer engagement to progress account health.

Location: Hybrid, minimum 3 days a week in the London office

Company

hirify.global is a global leader in AI for cybersecurity that keeps organizations ahead of the changing threat landscape every day, protecting nearly 10,000 organizations with its proprietary AI platform.

What you will do

• Manage a large portfolio of existing hirify.global customers to maximize utility and grow Annual Recurring Revenue (ARR).
• Conduct business reviews with client executive leadership and health checks on deployments.
• Present, discuss, and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning products to customer needs.
• Facilitate renewals at the end of the subscription term and manage customer escalations to resolution.
• Analyze customer engagement levels to assess risk and execute action plans to progress account health.

Requirements

• Experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting.
• Strong communication and presentation skills for engaging senior business professionals.
• Foundational understanding of cybersecurity concepts.
• English: B2 required.
• Work Format: Hybrid, minimum 3 days a week in the London office.

Culture & Benefits

• 23 days’ holiday plus all public holidays, rising to 25 days after 2 years, plus an additional day off for your birthday.
• Private medical insurance covering you, your cohabiting partner, and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave and a Confidential Employee Assistance Program.
• Cycle to work scheme.