Customer Success Manager (AI Cybersecurity)

TL;DR

Customer Success Manager (AI, Cybersecurity): Managing a portfolio of UK&I commercial customers to drive adoption, renewals, and expansion of hirify.global's AI cybersecurity platform with an accent on increasing Net Revenue Retention (NRR) through upsells and cross-sells. Focus on conducting business reviews with executive leadership, presenting cybersecurity solutions, and analyzing customer engagement to manage account health and escalations.

Location: This role is hybrid with minimum 3 days a week in our London office. You will be managing a portfolio of customers in our UK&I Commercial segment.

Company

hirify.global is a global leader in AI for cybersecurity, providing an essential cybersecurity platform that protects nearly 10,000 organizations from unknown threats using its proprietary AI.

What you will do

• Manage a large portfolio of existing hirify.global customers to maximize their utility from hirify.global deployments and grow Annual Recurring Revenue (ARR).
• Operate at scale, leveraging a one-to-many approach through Gainsight and Salesforce.
• Conduct business reviews with client executive leadership and health checks on deployments.
• Present, discuss, and demonstrate hirify.global cyber threat defense solutions to CISOs and information security experts.
• Identify, nurture, and negotiate upsell and cross-sell opportunities.
• Ensure customers are set up for success and facilitate renewals at the end of the subscription term.

Requirements

• Experience in Customer Success, Project Management, Business Development, Technical Account Management, Client Service or Consulting.
• Strong communication and presentation skills, with the ability to effectively communicate with senior business professionals.
• Foundational understanding of cybersecurity concepts.
• Strong time management skills, self-motivation, and the ability to work effectively as part of a team.
• This role is hybrid with minimum 3 days a week in our London office.
• Must be based in the UK.

Nice to have

• Familiarity with enterprise networking technology.

Culture & Benefits

• 23 days’ holiday + all public holidays, rising to 25 days after 2 years of service.
• Additional day off for your birthday.
• Private medical insurance which covers you, your cohabiting partner and children.
• Life insurance of 4 times your base salary.
• Salary sacrifice pension scheme.
• Enhanced family leave and a confidential Employee Assistance Program.
• Cycle to work scheme.