Operations Manager (HealthTech/AI)

TL;DR

Operations Manager (HealthTech/AI): Owns the end-to-end implementation and onboarding of new customers for Athelas Air (EHR) with an accent on building scalable launch playbooks, defining product features, and refining processes to accelerate time-to-value. Focus on customer discovery, workflow analysis, technical collaboration, and project leadership to ensure smooth customer transitions and high adoption.

Location: This full-time position requires working 5 days a week in our Mountain View, CA office.

Salary: $80K–$120K

Company

hirify.global is a health technology company simplifying healthcare through a growing suite of AI solutions for providers and administrators.

What you will do

• Engage with customers to map clinical and administrative workflows for Athelas Air (EHR) onboarding.
• Draft detailed functional and technical specifications, partnering with Product and Engineering.
• Lead cross-functional launch teams, develop implementation plans, and coordinate stakeholders.
• Create and evolve scalable launch playbooks, identifying and implementing process improvements.
• Build internal Retool applications to streamline operational workflows.
• Facilitate hypercare support and monitor key adoption metrics post-go-live.

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or related field.
• ~2-5 years of operations or project management experience in SaaS or HealthTech.
• Proven track record of leading complex, cross-functional programs to successful delivery.
• Ability to work 5 days a week in the Mountain View, CA office.

Culture & Benefits

• Committed to diversity and fostering a diverse team.
• Open to all backgrounds and levels of experience.
• Committed to providing reasonable accommodations.
• Employees will adhere to information security policies.
• Offers equity.