Senior Post-Sales Operations Manager

TL;DR

Senior Post-Sales Operations Manager: Driving operational excellence and scalable processes for Post-Sales teams with an accent on business strategy and tech stack optimization. Focus on analyzing and implementing new business processes, leading cross-functional strategic projects, and utilizing data to achieve measurable impact on expansion and retention.

Location: Remote (USA)

Salary: $120,000–$140,000 OTE (base/bonus combined)

Company

hirify.global empowers over 60,000 organizations with an all-in-one document workflow automation platform.

What you will do

• Analyze, create, and implement new business processes for operational excellence in Post-Sales organizations.
• Expand and iterate upon scalable, repeatable processes and contribute to business strategy.
• Lead and contribute to cross-functional strategic projects that directly impact Net Dollar Retention.
• Be the functional owner of the CX & AM tech stack (Support CRM, Chatbot, CSP, Salesforce, WFM tooling), influencing roadmap decisions.
• Set and report on measurable expansion, retention, CSAT, & product adoption goals in partnership with leadership.
• Drive cross-functional alignment between Customer Experience, Account Management, Sales, Marketing, Product, and Finance.

Requirements

• 4+ years of relevant work experience delivering operational excellence through process & technology optimization.
• Experience in Customer or Revenue operations, or relevant work in Strategy & Operations or Technology consulting.
• Creative problem-solver and project manager who can balance multiple projects and business priorities.
• Functions independently with a high degree of accountability in a fast-paced environment.
• Data-driven mindset with reporting skills and capability for sophisticated analysis.
• Strong proficiency with tools of the trade including Excel, Google Apps, AI, and Salesforce.

Nice to have

• Experience with data visualization tools (Hex, Looker, Tableau, etc.) and/or SQL.
• Experience in a high-velocity SaaS startup / scale-up environment.
• Functional and/or technical knowledge of Customer Support tools such as Intercom, Playvox.

Culture & Benefits

• Known for work-life balance, kind co-workers, and creative virtual team-bonding events.
• Global team that stays connected with the help of technology, ensuring everyone feels like a team.
• Talent retention through values of integrity & transparency and selling a product that changes customer lives.
• Employees may be able to purchase company stock (or receive annual bonuses).
• Comprehensive benefits including medical, dental, vision, short & long term disability, life insurance, FSA, and 401k plans.
• 13.34+ hours of paid time off per month, 6 self care days, birthday PTO day, and 12 company paid holidays off per year.