Customer Success Engineer (AI)

TL;DR

Customer Success Engineer (AI): Drive successful implementation projects for hirify.global's compensation software, partnering with HR and Finance leaders to transform compensation strategies with an accent on strong adoption and meaningful business outcomes. Focus on end-to-end project management, technical execution with integrations and data migration, and becoming a trusted compensation expert to solve complex challenges.

Location: Hybrid in New York City, NY, requiring in-person attendance on Mondays, Tuesdays, Thursdays, and Fridays.

Salary: $119,000 - $205,000

Company

hirify.global is building the industry’s leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning to give companies confidence in every compensation decision.

What you will do

• Drive successful implementation projects for hirify.global's compensation software, ensuring strong adoption and meaningful business outcomes.
• Own end-to-end project management of customer implementations, creating detailed project plans and maintaining clear communication.
• Become a trusted compensation expert and strategic advisor, leveraging the platform to solve complex compensation challenges.
• Collaborate across Product, Engineering, and Customer Success teams to identify platform improvements and contribute to product evolution.
• Build strong relationships with customers through creative problem-solving and understanding their unique business needs.
• Execute on technical needs with integrations, data migration, and configurations.

Requirements

• Experience: 3-10 years as a customer-facing CSE, Technical Account Manager, or Implementation Manager at a B2B SaaS company.
• Deep experience and knowledge of JSON, HTML, SQL, and API integrations.
• Meticulous project management skills with proven success in execution.
• Creative problem solver focused on customer outcomes and understanding the "why" behind asks.
• Comfortable working autonomously with strong prioritization skills.
• Ability to deal with a variety of stakeholders (project managers, Heads of People, Finance).
• Comfortable in a fast-paced startup environment and able to wear multiple hats.
• Proven success in project management, customer-facing polish, and technical acumen.
• English: B2+ required.

Culture & Benefits

• Comprehensive Medical, Dental, and Vision coverage for you and your family.
• Flexible PTO and the ability to work from anywhere in the world for a month.
• Lunch & dinner stipends and fully stocked kitchens.
• Quarterly education stipend for continuous professional development.
• Robust parental leave.
• Commuter stipend for in-person collaboration.