Customer Success Executive (Healthcare AI)

TL;DR

Customer Success Executive (Healthcare AI): Driving post-sale implementation and operationalization of generative AI solutions within healthcare systems with an accent on clinical workflow integration and client relationship management. Focus on leading onsite rollouts, training clinical staff, and ensuring measurable improvements in patient care outcomes.

Location: Onsite in Seattle, WA (5 days per week at client site)

Company

hirify.global is a generative AI company building the world's first safety-focused LLM specifically for healthcare to transform patient outcomes at scale.

What you will do

• Serve as the dedicated customer success lead for key healthcare clients through regular onsite collaboration.
• Own post-sale delivery, including workflow discovery, solution configuration, and rollout across nursing and clinical operations.
• Build and maintain relationships with clinical, operational, and IT leaders as a trusted execution partner.
• Lead product implementations and train healthcare staff on the effective use of AI solutions to ensure sustained adoption.
• Collaborate with internal product and engineering teams to relay client feedback and influence the product roadmap.
• Establish and track success metrics regarding patient care outcomes and operational efficiencies.

Requirements

• Bachelor’s degree from an accredited university.
• 5+ years of health systems experience in customer success, account management, or project management.
• Proven experience leading complex, onsite implementations in clinical or operational healthcare environments.
• Strong understanding of healthcare industry clinical workflows and regulatory requirements.
• Ability to operate autonomously within a fast-paced startup environment.
• Ability to satisfy client-specific credentialing, including drug screening and required vaccinations.

Nice to have

• Experience deploying or scaling AI, digital health, or enterprise SaaS in healthcare settings.
• Background in healthcare consulting or system-wide transformation initiatives.
• Experience presenting outcomes and best practices at executive forums or professional conferences.

Culture & Benefits

• Work at the forefront of generative AI with a mission to reinvent healthcare safety.
• Collaborate with a world-class team of AI pioneers, physicians, and researchers from top institutions.
• Backed by premier investors including CapitalG, a16z, and General Catalyst.
• Opportunity to be part of category creation in the healthcare AI space.