Senior Customer Success Manager (Federal)

TL;DR

Senior Customer Success Manager (Federal): Developing strategic partnerships with Federal/Military customers to ensure the cyber resilience SaaS platform delivers on strategic outcomes with an accent on effective onboarding, value realization, and identifying growth opportunities. Focus on managing relationships at federal agencies, implementing customer solutions, and driving customer adoption and satisfaction.

Location: Given the customer base that this role will be responsible for, we’re currently considering candidates who are physically located in & around the DC Metro area, Virginia and Maryland.

Salary: $110,825–$150,087 base salary range.

Company

hirify.global is a leading product company in people-centric cyber resilience, offering a SaaS platform that helps teams continuously assess, build, and prove cyber capabilities.

What you will do

• Partner with customers for effective onboarding, agreeing on outcomes, and working towards success criteria.
• Train clients on maximizing product suite utilization.
• Set strategies for the customer, put in place objectives, and measure success.
• Collaborate with professional service and customer support teams to deliver a strategic vision.
• Identify upsell and cross-sell opportunities and partner with sales to help them close.
• Run customer success reviews with clients to ensure value is understood at an executive level.

Requirements

• 6+ years of experience in customer success management, account management, or equivalent within a SaaS environment.
• Experience working with & managing relationships at federal agencies, military branches and/or civilian municipalities.
• Exceptional planning, communication, and presentation skills.
• Experience in implementing customer solutions.
• Proven track record in project management, managing multiple projects to completion.
• Ability to maintain a high-valued outcome-based relationship with an eclectic customer profile base.

Nice to have

• Experience in cybersecurity.
• Active security clearance.

Culture & Benefits

• Prosper in our success with share options, and rewards for great work and living our values.
• Health, dental, and disability insurance, fully paid sick leave, and mental health support.
• Save for the future with a 401K match of up to 5% – effective immediately.
• 33 holiday days plus two volunteering days, 12 weeks enhanced parental leave, and your birthday off.
• Flexible and remote working options.
• Career and learning development through the platform and our Learn Anything fund.
• Monthly socials and sports clubs for our sociable, tight-knit teams.