Customer Success Manager (Saas)

TL;DR

Customer Success Manager (Saas): Managing a portfolio of enterprise accounts to maximize value from hirify.global platform with an accent on driving product adoption, customer satisfaction, and overall influence on customer health scores. Focus on negotiating pricing and contract terms, translating customer insights into actionable feedback and driving renewal conversations.

Location: This is a hybrid role where office attendance in downtown San Francisco is expected 2 days per week.

Salary: $102,000 - $138,000

Company

hirify.global is a leading digital experience platform that helps modern businesses meet the growing demand for engaging, personalized content at scale.

What you will do

• Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 25-30 enterprise accounts.
• Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning.
• Understand and advise customers’ priorities with hirify.global, capture and communicate KPIs and outcomes through a defined path to maturity and success.
• Drive product adoption, customer satisfaction, and overall influence on customer health scores.
• Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs.
• Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20.

Requirements

• 5+ years of experience in a customer-facing role with renewals experience; Customer Success Management, Renewals Management, or Key Account Management experience.
• Content management systems, content strategy, or agency experience preferred.
• Ability to understand hirify.global APIs, as well as the modern content management and digital experience stack.
• Technical proficiency and a keen interest in technology.
• Excellent oral and written communication skills.
• This role will need to be conducted in a state in which we are currently registered to do business.

Culture & Benefits

• Full-time employees receive Stock Options for the opportunity to share in the success of our company.
• Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents.
• A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days.
• Company paid parental leave to care for and focus on your growing family.
• Use your personal annual education budget to improve your skills and grow in your career.
• Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties.