Customer Success Manager (Data Privacy)

TL;DR

Customer Success Manager (Data Privacy): Acting as a trusted advisor to hirify.global customers, empowering them to maximize the value of the platform through expert guidance, proactive support, and strategic insights. Focus on successful product adoption, driving continuous engagement, and advocating for customer needs to inform product development.

Location: Remote (United States)

Salary: $110,000–$140,000 USD

Company

hirify.global is a Privacy Control Center that helps modern brands build customer trust and manage business risk by automating privacy workflows and ensuring compliance with regulations like GDPR and CPRA.

What you will do

• Own the end-to-end customer journey from initial onboarding through ongoing success.
• Lead strategic implementations, managing customer onboarding projects, resources, schedules, and risks.
• Drive product adoption and value realization by educating customers on privacy best practices.
• Build trusted relationships and act as a strategic advisor to key customer stakeholders, including executives.
• Proactively identify and solve challenges, monitor customer health, and mitigate risks.
• Collaborate cross-functionally with Sales, Product, and Support teams to enhance customer experience.

Requirements

• Experience in customer success, account management, and/or onboarding project management in a SaaS environment.
• Practical experience with data privacy tools and a strong understanding of data privacy regulations (GDPR, CCPA).
• Strong project management and problem-solving skills, with the ability to manage multiple priorities.
• Excellent communication and relationship-building skills, with experience working with executive stakeholders.
• A data-driven mindset with the ability to track key metrics and drive continuous improvement.
• Must be based in the United States.

Culture & Benefits

• Remote-first working environment.
• Eligible for equity, health, dental & vision insurance plans.
• 401k savings plan, parental leave, wellness benefits.
• Flexible time off, paid holidays, and a work from home stipend.