Senior Customer Success Manager, Enterprise (Ai)

TL;DR

Senior Customer Success Manager, Enterprise (AI): Managing strategic customer relationships and ensuring long-term value realization across mid-market and enterprise accounts with an accent on adoption, retention, and value delivery. Focus on resolving complex escalations, monitoring account health, and influencing renewal and expansion outcomes.

Location: Remote - USA

Salary: $139,440—$164,000 USD

Company

hirify.global is an equal opportunity employer providing cloud email security.

What you will do

• Manage strategic customer relationships post-sale, focusing on adoption, retention, and value delivery.
• Deliver outcome-oriented QBRs/EBRs and lead success planning to align customer goals with platform capabilities.
• Drive platform adoption and feature engagement through best practices and education on roadmap developments.
• Monitor account health using data-driven insights and proactively identify risks and lead coordinated mitigation efforts.
• Resolve complex escalations with timely communication and a focus on long-term customer trust and satisfaction.
• Represent the customer voice internally, providing structured feedback to Product and other teams.

Requirements

• 8+ years of experience in enterprise SaaS, with at least 3 years in Customer Success, TAM, or support roles.
• Proven track record managing complex customer relationships, including executive-level stakeholders.
• Strong communication, analytical, and problem-solving skills with an emphasis on delivering measurable outcomes.
• Technical familiarity with internet and networking technologies; experience with security products is a plus.
• Proficiency in CRM and support tools such as Salesforce and Jira.
• Bachelor’s degree in a technical field (e.g., Computer Science, Engineering) or equivalent professional experience.

Culture & Benefits

• Eligible for a bonus, restricted stock units (RSUs), and benefits.
• Individual compensation packages are based on factors unique to each candidate.
• Equal opportunity employer.