Senior Scaled Customer Activation Manager (Fintech)

TL;DR

Senior Scaled Customer Activation Manager (Fintech): Owning the activation and growth of clients using hirify.global’s Bill Pay tool, responsible for building and refining the program and defining the implementation motion. Focus on the activation experience, automating and streamlining onboarding to increase coverage and improve efficiency.

Location: New York, NY (HQ), San Francisco, CA, Remote (US)

Salary: $108,000 - $202,125

Company

hirify.global is a financial operations platform designed to save companies time and money.

What you will do

• Drive efficient onboarding of new customers at scale.
• Directly own a book of micro-SMB and SMB customers through 1:1 onboarding.
• Ensure customers are fully onboarded to hirify.global within 60 days.
• Partner with Product to ensure customer insights are surfaced, reviewed, and prioritized.
• Identify opportunities to automate and streamline onboarding to increase coverage and improve efficiency.
• Deliver exceptional support and guidance.

Requirements

• Minimum 5 years of experience in customer success, account management, technical consulting, or product operations.
• Bill Pay / AP, Accounting Implementation Experience
• Exceptional project management, organization, and time management skills.
• Excellent verbal and written communication abilities.
• Experience collaborating with Product and Engineering partners to share feedback, troubleshoot issues, and design workarounds.
• Strong desire to become a product expert.

Nice to have

• Experience working with accounting partners, Private Equity, or Venture Capital.
• Experience contributing to the development or scaling of new teams or programs.
• Familiarity with accounting systems such as QuickBooks Online, NetSuite, Sage, or Microsoft Dynamics.
• Experience in financial services sales.
• Background in high-growth startups.

Culture & Benefits

• 100% medical, dental & vision insurance coverage for you.
• 401k (including employer match).
• Flexible PTO.
• Unlimited AI token usage.
• Relocation support to NYC or SF (as needed).