Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing the customer lifecycle from initial strategy sessions to adoption, value realization, and renewals with an accent on ensuring customers achieve measurable success with hirify.global. Focus on being a strategic, data-driven partner by blending commercial ownership, technical expertise, and consultative problem solving.

Location: Flexible working - three days a week in the office in Liverpool Street, London.

Salary: £70,000 - £80,000+ £30,000 OTE (depending on experience)

Company

hirify.global is building the future of customer growth by using AI and Machine Learning to help businesses predict revenue with accuracy, drive customer loyalty, and capture massive value from their existing customers.

What you will do

• Drive customer outcomes and renewals by project managing success plans, running strategic reviews, and leading all renewal/commercial conversations.
• Act as a product and technical expert by developing deep knowledge of hirify.global’s platform and coaching customers on best practices for adoption and integration.
• Partner with customer success leaders to build credibility with CSMs, revenue leaders, and executives to help them achieve value from hirify.global.
• Map and influence stakeholders by engaging cross-functionally with customers across revenue, operations, product and data teams.
• Collaborate internally with Product, Engineering and Sales to ensure deliverables are met and feedback is actioned.
• Contribute to the future of Customer Growth at hirify.global by continuously iterating on our processes and approach, helping us set the benchmark for customer success excellence at scale.

Requirements

• Prior experience in a Customer Success or Account Management role, ideally in a SaaS/technology environment.
• Strong technical aptitude: comfortable learning complex software quickly, understanding integrations, and explaining technical concepts in simple terms.
• Proven track record achieving commercial targets, including renewals and expansion.
• Exceptional communication skills, with confidence presenting to both large audiences and senior stakeholders.
• Experience building outcome-driven customer success plans and managing multiple workstreams simultaneously.
• Organised and proactive: able to prioritise accounts effectively while also thriving in a fast-moving environment with evolving playbooks.

Culture & Benefits

• 27 days holiday (option to buy and sell holiday) + bank holidays
• Generous stock options
• Private health insurance
• Flexible monthly wellness allowance
• Annual learning & development budget
• Flexible working