Customer Success Manager (SaaS)

TL;DR

Customer Success Manager: Partnering with a growing customer base in a SaaS AI/ML environment, owning the customer lifecycle end-to-end, and ensuring measurable success tied to revenue retention and growth with an accent on commercial ownership, technical expertise, and consultative problem solving. Focus on identifying and closing expansion opportunities, acting as a product/technical expert, and shaping the future of Customer Growth at hirify.global.

Location: Hybrid in London, requiring 3 days a week in the Liverpool Street office.

Salary: £70,000–£80,000 base + £30,000 OTE

Company

hirify.global is a Series A startup using AI and Machine Learning to help businesses predict revenue, drive customer loyalty, and capture value from existing customers.

What you will do

• Own revenue across your accounts, driving measurable customer value tied to retention and growth, and leading commercial negotiations.
• Identify and close expansion opportunities through strategic account planning and stakeholder engagement.
• Act as a product and technical expert, developing deep knowledge of hirify.global’s platform and coaching customers on best practices.
• Build credibility with customer success leaders, revenue leaders, and executives to help them achieve value.
• Map and influence cross-functional stakeholders within customer organizations.
• Collaborate internally with Product, Engineering, and Sales teams to ensure deliverables and action feedback.
• Contribute to the future of Customer Growth at hirify.global, iterating on processes and approaches.

Requirements

• Prior experience in a Customer Success or Account Management role in a SaaS environment.
• Strong technical aptitude: comfortable learning complex software, understanding integrations, and explaining technical concepts.
• Proven track record achieving commercial targets, including renewals and expansion.
• Exceptional communication skills, with confidence presenting to large audiences and senior stakeholders.
• Experience building outcome-driven customer success plans and managing multiple workstreams.
• Organised and proactive, able to prioritise accounts effectively in a fast-moving environment.
• English: B2 required.
• Must be able to work from London, UK, requiring 3 days a week in the Liverpool Street office.

Culture & Benefits

• 27 days holiday (with option to buy and sell) + bank holidays.
• Generous stock options.
• Private health insurance.
• Flexible monthly wellness allowance.
• Annual learning & development budget.
• Hybrid working model with 3 days in the office.
• Provision of the best equipment for work.
• Company culture focused on diversity, inclusivity, productivity, and enjoyment.