Manager, Customer Success (Networking/Security)

TL;DR

Manager, Customer Success (Networking/Security): Leading a regional team of Customer Success Managers, ensuring customer health, adoption, renewal, and growth for cloud networking and security solutions with an accent on post-sales motion, stakeholder relationship management, and complex opportunity structuring. Focus on driving customer outcomes, coaching team members, and leveraging expertise in SaaS deployment and AI/ML platforms within the AMER enterprise market.

Location: This is a remote position that can be based anywhere within US, requiring up to 25% travel within the territory.

Company

hirify.global is the first company to converge enterprise networking and security into one centralized and global service delivered by cloud, rapidly becoming a worldwide market leader in the SASE product category.

What you will do

• Lead and manage a regional team of Customer Success Managers (CSMs), including setting targets and providing guidance.
• Ensure the health, adoption, renewal, and growth of the assigned regional book of business.
• Provide oversight and guidance to direct reports, including all personnel matters.
• Lead and orchestrate Cato's defined post-sales motion in the region.
• Build and maintain strong relationships with key stakeholders at executive and senior levels.
• Structure and price complex renewal and upsell opportunities.

Requirements

• Experience in Customer Success function, managing people at a high-growth SaaS software or technology vendor, ideally in the networking and/or security space.
• Experience in running a renewal and upsell business, ideally with quota ownership.
• Strong business acumen with the ability to independently identify and manage complex opportunities.
• Excellent customer communication and presentation skills, with ability to articulate to different audiences.
• Proven ability to coach and mentor team members.
• Background in networking, security, AI/ML platforms or cloud technologies.
• Experience with enterprise SaaS deployment and adoption methodologies.
• Previous experience in the AMER enterprise market is required.

Culture & Benefits

• Competitive salary and comprehensive benefits plan.
• Health/vision/dental insurance.
• 401(k) and stock options.
• Health Savings/Flexible Spending Accounts.
• Flexible time-off and paid parental leave.
• Disability benefits.