Technical Enterprise Client Success Manager (AI)

TL;DR

Technical Enterprise Client Success Manager (AI): Owning the post-sale journey for enterprise clients, driving product adoption, retention, and ensuring exceptional outcomes with payroll compliance solutions with an accent on technical advising, complex implementations, and relationship management. Focus on leveraging AI and automation to streamline operations and deliver measurable client value.

Location: Hybrid (2-3 days per week in office) in Scottsdale, AZ. Employees are expected to work from physical office spaces in Denver, San Francisco, New York City, or Scottsdale on designated days.

Salary: $121,000/yr–$149,000/yr in Scottsdale.

Company

hirify.global is a product company on a mission to grow the small business economy by providing payroll, health insurance, 401(k)s, and HR solutions; Symmetry Software, part of hirify.global, provides payroll infrastructure and tax APIs.

What you will do

• Manage an enterprise client portfolio as the primary technical advisor.
• Deliver seamless software implementations from kickoff through go-live.
• Drive product adoption, monitoring usage metrics and client health scores.
• Conduct technical assessments of API implementations and lead optimization sessions.
• Serve as the first technical point of contact for enterprise clients, owning technical triage.
• Leverage AI tools and automation to streamline reporting, communication, and coordination.

Requirements

• Bachelor's degree or equivalent, plus 5+ years in Client Success, Account Management, or Implementation Management in B2B SaaS.
• Proven track record managing enterprise portfolios and complex software implementations.
• Technical aptitude to understand API/SDK integrations, conduct assessments, and troubleshoot issues.
• Experience in payroll, HR tech, or compliance technology strongly preferred.
• Proficiency with CRM, customer success, project management, and ticketing systems.
• Experience with generative AI tools and building AI agents.

Culture & Benefits

• Support for over 400,000 small businesses across the country.
• Focus on building a workplace that represents and celebrates customers.
• Commitment to being an equal opportunity employer.
• Hybrid work model with 2-3 days in office for specific locations.
• Requires secure, reliable, and consistent internet connection for non-office days.