Delivery Excellence Manager (AI)

TL;DR

Delivery Excellence Manager (AI): Leading and orchestrating successful implementations and long-term customer engagements for an AI-powered knowledge management platform with an accent on technical deployment, strategic guidance, and joint success plans. Focus on driving business outcomes, managing end-to-end delivery from kickoff to renewal, and ensuring efficient adoption and measurable business value.

Location: Remote (Must be located US Eastern timezone)

Salary: $120,000–$180,000 annually

Company

hirify.global is an innovative AI-powered knowledge management platform, founded in 2019, designed to help organizations quickly find, organize, and share information across teams.

What you will do

• Help customers achieve real business outcomes through the use of AI.
• Serve as the primary lead on new customer deployments, including hands-on guidance for SSO and connectors setup.
• Own the end-to-end delivery from kickoff to go-live through renewal, ensuring clarity on expectations for all stakeholders.
• Create and execute joint success plans that drive additional adoption, deepen engagement, and result in measurable business value.
• Provide a blend of technical guidance and strategic partnership, acting as an escalation manager.
• Monitor and report on deployment progress, customer adoption, and satisfaction metrics, proactively identifying and resolving risks.

Requirements

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
• Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
• Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader.
• Excellent analytical, problem-solving, organizational, project management, and communication abilities.
• Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles.
• Experience with process documentation, playbooks, and continuous improvement initiatives.

Culture & Benefits

• Comprehensive benefits package including competitive compensation, Medical, Vision, and Dental coverage.
• Generous time-off policy and the opportunity to contribute to your 401k plan.
• Home office improvement stipend, as well as annual education and wellness stipends.
• Fosters a vibrant company culture through regular events.
• Committed to an inclusive and diverse company, without discrimination based on various personal attributes.