Account Manager (Hospitality)

TL;DR

Account Manager (SaaS Sales): Managing and growing a portfolio of hospitality clients in the US, with an accent on driving upgrades and maximizing recurring revenue. Focus on demonstrating software solutions, negotiating contracts, and fostering strong customer relationships to achieve business objectives.

Location: Remote (United States)

Salary: $40,000–$43,000 USD

Company

Lightspeed is a cloud commerce platform founded in Montreal, Canada in 2005, providing solutions for retail, hospitality, and golf businesses globally.

What you will do

• Serve as the lead point of contact for assigned hospitality customers.
• Guide customers through upgrade paths from basic to advanced platforms.
• Demonstrate software solutions, including core POS products, modules, and upgrades.
• Negotiate contracts and close agreements to maximize business growth.
• Collaborate with Customer Success Managers to identify and prevent churn.
• Track key business metrics like added MRR and net retention.

Requirements

• 2-3 years of experience in an account management, sales development, or similar role with a sales quota.
• Understanding of solution-based consultative sales in a SaaS environment.
• Ability to use Salesforce.com and other technologies to manage pipeline.
• Excellent written and verbal communication.
• Professional poise and confidence when communicating with executives.
• Strong work ethic and a self-driven desire to succeed.

Culture & Benefits

• Comprehensive benefits including medical, dental, wellness, life, and disability insurance.
• 401K plan and match.
• Paid parental leave top-up and paid time off.
• Commitment to creating an inclusive and barrier-free workplace.
• Accommodations available on request for candidates with disabilities.
• Company ethos built on inclusion from its founding in 2005.