Account Manager, Retail (SaaS)

TL;DR

Account Manager, Retail (SaaS): Driving expansion for SMB Retail customers by understanding their goals and challenges, and providing consistent value throughout the customer journey. Focus on meeting and exceeding sales quotas, owning customer strategy, and advocating for customer needs within the organization.

Location: Must be based in London, UK (flexible working policy available)

Company

hirify.global's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.

What you will do

• Develop a deep understanding of customer growth opportunities and ensure their ongoing success.
• Meet and exceed sales quotas.
• Plan and deliver Quarterly Business Reviews and Success Plans.
• Monitor customer usage data for retention and growth strategies.
• Advocate industry and customer needs within hirify.global.
• Collaborate cross-functionally to ensure customer satisfaction and resolve at-risk events.
• Own and drive strategy for each customer.

Requirements

• Experience in customer success, account management, sales development, or business development.
• Understanding of solution-based consultative sales and customer success in a SaaS environment.
• Professional poise and confidence in customer communication.
• Great task and time management skills.
• Must be based in London, UK.
• English: B2+ required.

Nice to have

• Bachelor’s degree in a relevant field.
• Ability to use Salesforce, Churn Zero.
• Industry expertise in Retail tech.

Culture & Benefits

• Genuine career opportunities and impact in a growing company.
• Exposure to modern and proven technology.
• Diverse and inclusive work environment.
• hirify.global RSU program (employee ownership).
• Flexible paid time off policy.
• Flexible working policy.
• Health & Wellness Benefits (£400 per year).
• Paid Leave Assistance for new Parents.
• LinkedIn Learning License.
• Paid Volunteer Day.