Strategic SaaS Account Manager (Hospitality)

TL;DR

Strategic SaaS Account Manager (Hospitality): Developing and supporting key enterprise hospitality customers to drive growth, product adoption, and NRR with an accent on strategic account planning and C-level relationship building. Focus on leveraging data to mitigate risks and ensuring an excellent customer experience through cross-functional collaboration.

Location: Must be based in the UK, preferably London. Employees can work remotely from anywhere in the world for up to 60 days a year.

Company

hirify.global is a Canadian-founded product company providing a cloud commerce platform that transforms and unifies online and physical operations for retail, hospitality, and golf businesses globally.

What you will do

• Act as the main point of contact for hirify.global's largest and most strategic hospitality customers in the UK.
• Develop and execute strategic account plans to drive growth, retention, and product adoption.
• Proactively increase product usage and ensure Net Revenue Retention (NRR) grows across your portfolio.
• Plan and lead quarterly business reviews and success plans.
• Analyze usage data, go-live milestones, and health scores to identify and mitigate risks early.
• Build strong, trusted relationships with C-level and operational stakeholders, positioning hirify.global as a long-term strategic partner.
• Collaborate cross-functionally with Product, Customer Success, Implementation, and Support teams to deliver an excellent customer experience.

Requirements

• Experience: 3-5+ years in Account Management or Strategic Customer Success within a B2B SaaS environment, ideally with enterprise customers.
• Strong understanding of SaaS metrics (NRR, product adoption, expansion, renewals, churn) and the ability to use them to manage your portfolio.
• Strong sense of ownership; hands-on, data-driven, and highly skilled in relationship management.
• Experience managing complex, multi-level stakeholder structures and confidently engaging with C-level, operations, and technical teams.
• English: Fluent business-level required.

Nice to have

• Experience in the hospitality, POS, or hospitality tech industry.

Culture & Benefits

• Genuine career growth opportunities based on performance.
• Work with highly skilled, passionate sales & marketing professionals.
• An environment that encourages initiatives and leadership.
• hirify.global equity scheme for all employees.
• Health & Wellness Credit of up to £400 per year.
• Mental Health Support through the Modern Health App.
• People Experience benefit allowing remote work from anywhere for 60 days a year.
• Free access to LinkedIn Learning for professional development.
• Time off to volunteer and give back to the community.
• Transit benefit for public transport to the office.
• Healthy snacks and after-work socials.
• Health, Dental and Optical cover.