Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Handling inbound sales for hospitality customers across the APAC region, focusing on understanding customer needs, tailoring solutions, and driving account growth through upselling. Focus on demonstrating core POS products and modules, and meeting monthly recurring revenue targets.

Location: Permanent remote work from home in the Philippines (Manila)

Company

Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences to retail, hospitality, and golf businesses in over 100 countries.

What you will do

• Act as a trusted Account Manager, understanding customer needs and tailoring Lightspeed solutions that add value.
• Build rapport, actively listen, and focus on upselling to maximise account growth.
• Guide customers through their upgrade journey from basic to advanced platforms.
• Demonstrate software solutions, including core POS products, modules, and upgrades.
• Drive reactive upsell opportunities from inbound sales to meet monthly recurring revenue targets.

Requirements

• Previous experience in account management, sales development, or a similar quota-carrying role.
• Knowledge of solution-based, consultative sales in a SaaS environment.
• Proficiency in Salesforce.com and other tools to manage and organise pipeline.

Culture & Benefits

• Flexible work environment with permanent work from home setup.
• HMO for the employee and 2 dependents (Maxicare).
• 15 Vacation leaves and 10 Sick leaves.
• Monthly Food Allowance and Work from Home Allowance.
• Annual Health and wellness benefit.
• Free LinkedIn Learning License and access to Mental Health support and coaching services.
• Opportunities for career growth and internal mobility within the company.

Hiring process

• Preliminary video screening.
• The entire process will be conducted remotely via Zoom or Google Meet.