Account Manager (SaaS)

TL;DR

Account Manager (AI/ML): Partnering with customers to drive revenue, adoption, and value realization for an AI/ML platform, with an accent on commercial negotiations and strategic account planning. Focus on building credibility with customer success leaders, identifying expansion opportunities, and contributing to the future of customer growth.

Location: Hybrid, based in London, UK (3 days a week in the office).

Salary: £70,000 - £80,000 base + £30,000 OTE

Company

hirify.global is a Series A startup leveraging AI and Machine Learning to help businesses predict revenue, drive customer loyalty, and capture value from existing customers.

What you will do

• Own revenue across your accounts, driving measurable customer value, retention, and growth.
• Identify and close expansion opportunities through strategic account planning and stakeholder engagement.
• Act as a product and technical expert for hirify.global’s platform, coaching customers on best practices.
• Partner with customer success leaders and executives to ensure value realization from hirify.global.
• Map and influence cross-functional customer stakeholders across various teams.
• Collaborate internally with Product, Engineering, and Sales to ensure deliverables are met.
• Contribute to iterating on customer growth processes to set benchmarks for excellence.

Requirements

• Prior experience in a Customer Success or Account Management role within a SaaS environment.
• Strong technical aptitude, comfortable learning complex software and explaining technical concepts.
• Proven track record achieving commercial targets, including renewals and expansion.
• Exceptional communication skills, with confidence presenting to large audiences and senior stakeholders.
• Experience building outcome-driven customer success plans and managing multiple workstreams.
• Organised and proactive, able to prioritise accounts effectively in a fast-moving environment.

Culture & Benefits

• 27 days holiday (with option to buy and sell) plus bank holidays.
• Generous stock options.
• Private health insurance for comprehensive care.
• Flexible monthly wellness allowance for gyms, yoga, mental health, and healthy food.
• Annual learning & development budget for every employee.
• Flexible working with three days a week together in the London office.
• Provision of the best equipment for work.