Head of Account Management DACH (German Speaking)

TL;DR

Head of Account Management (DACH): Leading a team of Account and Key Account Managers to drive customer retention and growth for a restaurant technology platform, with an accent on optimizing processes and developing team members. Focus on exceeding MRR and KPI targets, analyzing sales forecasts, and creating new revenue strategies.

Location: Must be based in Berlin, Germany

Company

hirify.global is a cloud commerce platform founded in Montreal, Canada in 2005, helping merchants innovate and unify online and physical operations across retail, hospitality, and golf businesses globally.

What you will do

• Lead the Account and Key Account Management team to drive customer retention and growth.
• Manage the overall pipeline of new and existing customers joining the platform.
• Collaborate with the Head of Direct Sales to ensure a smooth handover process.
• Refine and optimize current processes and tools for customer relationships.
• Hire, coach, and develop a high-performing team of Account Managers.
• Ensure the team exceeds its monthly MRR and KPI targets.

Requirements

• Extensive experience in a relevant Account Management team leadership role.
• Relevant work experience in software sales, e-commerce, cloud applications, technology, retail, hospitality, IT solutions, SaaS, or POS.
• Demonstrated ability to lead a group towards common goals and deliver results.
• German speaking is required.
• Must be based in Berlin, Germany.

Culture & Benefits

• Flexible environment and growth program for career advancement.
• hirify.global share scheme (employees are owners).
• Health & Wellness Credit (up to 400 EUR per year).
• Mental Health Support through the Modern Health App.
• Free access to LinkedIn Learning and career GPS.
• Time off to volunteer and give back to the community.